Refunds and the guarantee

If Axis 9 isn’t for you, tell us inside the first 66 days and we refund your first tub. There’s nothing to send back. Keep the tub.

It covers your first tub, once per customer.

The 66 days start either the day you order or the day it arrives. Which of the two is still being decidedguarantee start: order date or delivery date: still being decided.

Why 66 days? Behavior research (Lally et al., UCL) put the average new habit at about 66 days to become automatic. The guarantee is sized to the habit, not to the first week. That’s a finding about habits, not a claim about this product.

Email us with your order number any time inside the window. The address is not set yetsupport email: not set yet.

There’s no return to arrange and no label to print.

How long the money takes to come back is still being decidedrefund processing days: still being decided.

Renews every 30 days until you cancel. No minimum, no lock-in. What you pay each time is your tier’s subscription price: One tub $33, Duo $59 per delivery.

What shipping costs on a renewal order is on the shipping page.

Skip, pause or cancel any time online from your account — one click, no call.

If you use the guarantee, a refunded subscription is cancelled; no further charges.

That is handled on the shipping page, not under the guarantee.