Policy
Shipping
Where an order ships from, how fast it leaves, what it costs, and what to do if it arrives damaged or not at all. What isn’t decided yet is listed at the end.
- Ships from
- Orlando
- Cost
- $5 flat
- Free shipping
- Orders of $45 or more
Where it ships from, and how fast
Ships from Orlando in 1–2 business days.
That’s the day it leaves us, not the day it lands.
What it costs
Shipping is $5 flat. Orders of $45 or more ship free.
If it arrives damaged, or never arrives
Email us your order number. The address is support email: not set yet.
Subscriptions
Renews every 30 days until you cancel. No minimum, no lock-in. What you pay each time is your tier’s subscription price: One tub $33, Duo $59 per delivery.
Skip, pause or cancel any time online from your account — one click, no call.
If you use the guarantee while a subscription is running, the refunds page says what happens to it.
Still being worked out
Here is what is shipping territory and exclusions; delivery window; whether the free-shipping threshold is measured before or after discounts; carrier and whether every parcel is tracked; order confirmation and shipping notice emails; damaged or lost parcel remedy; renewal shipping; how soon after each renewal a subscription order ships: still being decided. We’d rather list it than guess. Each item goes on this page the day it’s settled.
- Which addresses we can ship to.
- How long the carrier takes once a parcel has left us.
- Whether the $45 for free shipping is counted before or after a discount.
- Who carries it, and whether every parcel is tracked.
- Which emails you get about your order.
- What we do when a parcel arrives damaged or goes missing.
- What shipping costs on a renewal order.
- How soon a renewal order ships after it is charged.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Axis 9 · Formulated in Orlando, Florida